CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: support@mentallyheal.us
or fill in our contact form:
FAQ
01
Can Mentally Heal host an event near me ?
Definitely! Mentally Heal will work with who is required to get events going in different cities. Mental Healing is needed for everyone, everywhere.
03
Has my order been sent yet ?
Because items are made prior to being ordered, once information has been confirmed, it will take 3-5 business days for items to ship after the 1-2 business day processing .
05
How can Mentally Heal be contacted ?
We can be contacted via our contact us form or support@mentallyheal.us . It takes 24-48 hours for a response and we will work expeditiously to resolve any concern and answer any questions you have.
02
How often are drops done ?
Drops will occur 1-2 times a month in limited quantities. A preview will be shown two weeks prior to the following drop and once the items are gone, they will not be remade. Our exclusive custom hand made designs will be a one of a kind each time and also in limited quantities. But no worries, each drop will be awesome !
04
How true to size are the clothing items ?
Measurements for clothing items are in the clothing description .Due to different measurement methods, the error of measurement within 2-3 cm is allowed, which is not a quality problem. For any additional sizing questions, an email can be sent for verification before purchasing.
06
Delivery - How much is it and how long does it take?
Domestic Shipping is free on all items and International shipping is one flat rate. Domestic items ship within 3-5 business days after 1-2 day processing. Any international order will receive an email with a delivery range in which the order can be expected. Please be aware due to customs, order(s) can take a little longer to be delivered so please allow enough time for delivery.